While we are optimistic and moving forward positively with the re-opening of camp, it is clear that some uncertainty and risk remains. While the number of cases, hospitalizations and vaccinations are overall trending better, COVID will unfortunately not be eliminated, and camps will understandably be highly regulated. Such regulations bring with them significant new and additional expenses not factored into our normal fee structure. While there are some savings (i.e., not bussing on the way to camp), additional costs associated with the protocols (i.e., PPE’s, PCR testing via Lifelabs, Antigen Rapid Tests, medical and other staff, facility enhancements, additional cleaning, and sanitizing, etc.) dramatically outweigh any savings. While Tamarack is certainly absorbing many expenses, we need our families to help offset some of the additional cost and risks, both if we are able to operate uninterrupted and/or if camp is forced to close prior to, or during, the camp season. Please find below a summary of the necessary related policies:
Additional “COVID Fee”
As previously conveyed, there will be a one-time additional fee per camper (based on registered session) to help offset and defray the range of substantial additional costs noted above. Such fee (plus HST) will be charged to your credit card on file (or by way of your providing a cheque or credit card information) prior to the start of your camper’s scheduled session (and updated in the event your camper extends their stay), based on the following scale:
|Session||Per Camper COVID Fee (plus HST)|
|Acorn 1/Acorn 3||$195.00|
|First Month/Second Month||$295.00|
|Extended First/Full Season||$395.00|
Please note that the COVID fee will be non-refundable in whole or in part.
Cancellation by Family
While we have had, and anticipate, few cancellations by families before (or during) the camp season, the policy as set out in our “Refunds & Cancellations” section of our website applies in the case of any cancellation or withdrawal of a camper by a family.
Cancellation By Government Order or Tamarack Before Camp Season
In the unlikely event that camp is cancelled by government order or Tamarack prior to the first day of our camp season, families will be entitled to a full refund (or credit) of fees paid for Summer 2021 for each family camper, less an administrative fee of 10% of the total fees payable for Summer 2021 for each family camper. Such administrative fee would be applicable to help defray the significant costs associated with preparing the then cancelled camp for Summer 2021.
Cancellation By Government Order or Tamarack During Camp Season
In the unlikely event that camp is cancelled by government order or Tamarack during the camp season, families will be entitled to a full refund (or credit) of fees paid for Summer 2021 for each family camper, less the aggregate of: (a) a pro-rated portion of the fees paid for each family camper, based on the number of camp days that have taken place, divided by the total number of days in which the camper in question is registered; and (b) an administrative fee of 15% of the total fees payable for Summer 2021 for each family camper. Such administrative fee would be applicable to help defray the significant costs associated with preparing, opening, and operating the then cancelled camp in Summer 2021. (Even if the family camper’s session is almost complete at the time of the cancellation of camp, under no circumstance would a family ever owe more than the total fee paid for the family camper in question).
Dates of Camp
We are excitedly getting ready for camp to begin as scheduled on Friday July 2, 2021. If there is any delay, due to the Ontario government’s re-opening plan or otherwise, Tamarack will adjust session dates, accordingly, taking into consideration the operational needs of Tamarack and the overall best interests of the Tamarack community. We trust and hope that there will be little or no logistical or financial implications if any date adjustments become necessary.
While we are of course empathetic towards any camper that must miss days of camp due to COVID or any other reason, our policy is that there will be no refunds or credit for missed days. Consideration, upon request, may be given for some type of refund or credit for special cases, particularly those involving absences of 10 or more days. If a camper needs to leave camp for a period of time (for example, to quarantine), we will work with the family to hopefully be able to welcome such camper back to camp. If a camper does not return, the regular cancellation policy would apply.
As conveyed recently, outstanding payments for Summer 2021 previously deferred until June 1, 2021, and June 15, 2021, either have been, or will be, processed on or about such dates. Any new camper registrations will be required to make payment in full upon registration.
Refund/Credit Request – September 2021
As our focus is fully on preparing for, opening and operating Tamarack Summer 2021, any refund/credit request or entitlement will be processed/considered, as specified on our website, in September 2021 following the camp season.